Return Policy
Return Policy
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1. Returns at Batuoe.com
We want you to be completely satisfied with your home essentials from Batuoe.com. If, for any reason, you're not happy with your purchase, we've got you covered with our hassle-free return policy.
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2. Eligibility for Returns
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. We only accept returns within 30 days of the delivery date.
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3. How to Initiate a Return
To start the return process, please contact our customer support team at batuoe.com. Provide your order number and details about the item you wish to return. Our team will guide you through the necessary steps.
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4. Return Shipping
Customers are responsible for the return shipping costs. We recommend using a trackable shipping service to ensure the safe arrival of your return. The cost of return shipping will be deducted from your refund.
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5. Inspection and Processing
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
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6. Exchanges
If you received a defective or damaged item and need to exchange it for the same item, please contact our customer support team at batuoe.com. We will guide you through the exchange process.
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7. Non-Returnable Items
Certain items are non-returnable, including gift cards and personalized/customized products unless they are defective or damaged.
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8. Refund Processing Time
Refunds may take some time to process, and the timing can vary depending on your payment method and financial institution. Please allow up to 14 business days for the refund to reflect in your account.
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9. Contact Us
If you have any questions or concerns regarding our Return Policy, please contact us at batuoe.com.
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Thank you for choosing Batuoe.com. We value your satisfaction and are committed to making the return process as straightforward as possible.